Monday Web Seminar Series

Recorded web seminars

Here is the link to the ISO Policy Statement On Discussion at Meetings, which was made available to participants: www.iso.com/statement.
 
 
Keeping “Green” Workers Safe (View now)
Industry and government alike want to create millions of “green” jobs as a way to promote economic growth and improvements in the environment. But are those jobs safe? In this seminar, you’ll learn about the jobs and the loss exposures unique to them. You’ll also get sound recommendations for managing the risks that green employers face.

 

Target Audience:

Underwriters, loss control professionals, and risk managers

Speaker:

Thad Nosal
Manager, Engineering & Safety Service
ISO
 

Original Presentation Date::

Monday, August  23, 2010
 
PAASbase™ and PAAS on ISOnet (View now)
Whether you're a premium auditor, an underwriter, an agent, or a broker, ISO's Premium Audit Advisory Service () brings you valuable information and services relating to commercial casualty classification. And now, you can get electronic access to PAAS products and services in two efficient ways: through ISOnet the information service for insurance professionals, or on PAASbase™, our multipurpose database on a single CD-ROM. Both services help you correctly classify your book of business for workers compensation, general liability and commercial automobile. In this session, you’ll find out what the PAAS services contain and how you can use the information to streamline your workflow and boost profitability.

 

Target Audience:

Premium auditors, underwriters, agents, and brokers

Speaker:

Sharon L. Carney
Assistant Vice President
Premium Audit Advisory
ISO

Original Presentation Date::

Monday, August  16, 2010
 
Ensuring Accurate Annual Mileage at the Point of Sale (View now)
Annual mileage is often a primary rating factor for personal auto insurance policies. Getting it right at the point of sale can dramatically improve your profitability. That’s particularly true in California, where annual mileage is, by regulation, an important and mandatory rating factor. Whether your customer innocently understates annual mileage or fraudulently misrepresents it, your auto results suffer. Many insurers have implemented programs to address the problem at renewal. But why wait six to twelve months? In this session, you’ll learn how you can develop accurate annual mileage when quoting or at the point of sale.

 

Target Audience:

Personal lines executives, underwriters, actuaries, finance executives, and product managers

Speaker:

Mike West
Director, Client Services
Quality Planning, an ISO Company


Caitlin Burrows
Manager, Client Services
Quality Planning, an ISO Company

Original Presentation Date:

Monday, August  9, 2010
 
Commercial Wind Specific Rating (View now)
ISO is developing improved rating and underwriting information for the wind peril for specifically rated commercial properties. Delivery of the new information takes advantage of ISO's current delivery of specific property rating and underwriting information for the fire peril. In this session, you’ll find out about the commercial wind specific rating effort and the benefits it can bring to you.

*Please note this web seminar is open to ISO participating insurers only.

 

Target Audience:

Commercial property underwriters

Speaker:

Rich Haines
Actuarial Manager
Commercial Multi-Line Division
ISO


Kevin Kuntz
Assistant Vice President
RDS Products and Services
ISO

Original Presentation Date:

Monday, August 2, 2010
 
The 2010 Hurricane Season: Are You Prepared?  (View now)
According to many estimates, this year's Atlantic hurricane season will be substantially worse than average. That has risk managers listening closely to what the forecasters have to say. In this session, Dr. Phil Klotzbach, well known for his regular hurricane forecasts from Colorado State's Tropical Meteorology Project, will brief you on the latest hurricane season forecast and the risks that face the insurance industry for the rest of this year. Kyle Beatty of ISO’s sister company, AER, will discuss ways your company can reduce its financial risk from hurricanes.

 

Target Audience:

Professionals in property insurance, reinsurance, and risk management

Speaker:

Phil Klotzbach, Ph.D.
Research Scientist
Department of Atmospheric Science
Colorado State University

Kyle Beatty
Director, Business Development
Atmospheric and Environmental Research (AER)

Original Presentation Date:

Monday, July 26, 2010
 
Combating Crime through Data Sharing and Analytics  (View now)
The insurance industry has long been a leader in the use of data aggregation and analysis to combat crime — particularly insurance fraud. In this seminar, you’ll find out how insurers and other industries are using national and international databases to combat theft of fine art, heavy, construction equipment, and cargo, as well as bank robberies and crimes against retailers. You’ll also learn how investigators, claims professionals, and loss control specialists can take advantage of the information to stay ahead of the criminals.

 

Target Audience:

Claims adjusters, investigators, loss-control and underwriting professionals

Speaker:

David Shillingford
President CargoNet, a division of ISO Crime Analytic

Original Presentation Date:

Monday, July 19, 2010
 
Overview of the Homeowners 2011 Revision  (View now)
ISO has developed a major multistate revision to help you meet the evolving needs of your homeowners policyholders. We call it the Homeowners 2011 revision, or HO 2011. The changes, which reflect input we’ve received from insurers and agents, help keep the program current with industry trends. Attend this seminar to learn about HO 2011 and what it means for your company.

*Please note this web seminar is open to ISO participating insurers only.

Target Audience:

Experienced and new homeowners underwriters and claims department staff

Speaker:

Davidas Marathe
Analyst, Personal Lines Division
ISO

Original Presentation Date:

Monday, July 12, 2010
 
Issues Affecting Catastrophe Declarations and Estimates  (View now)
Catastrophe declarations and estimates from ISO’s Property Claim Services (PCS) unit can involve complex issues and decisions as events are unfolding. How did PCS handle cat identification, insured property loss estimates, and estimate revisions when four hurricanes hit Florida in 2004? What happens when two earthquakes occur in close proximity? Or when fire or tsunami follows an earthquake? Attend this session to find out how PCS approaches such complicated catastrophes.

Target Audience:

Claims, underwriting, and other insurance company executives and managers; professionals interested in capital market transactions

Speaker:

Gary Kerney, AIC, RPA
Assistant Vice President
Property Claim Services
ISO

Original Presentation Date:

Monday, June 28, 2010
 
Ten Things You Need to Know about Sprinkler Systems  (View now)
What are the ten things an underwriter needs to know about sprinkler systems? In this seminar, you’ll learn the questions you need to be able to answer to underwrite a sprinklered property effectively.

Target Audience:

Commercial property underwriters; SPI Plus and survey services customers

Speaker:

Kevin Kuntz
AVP, RDS Products and Services
ISO  

Original Presentation Date:

Monday, June 21, 2010
 
Predictive Modeling for Commercial Auto  (View now)
For the last three years, ISO has been offering advanced predictive modeling tools that help personal auto and personal property insurers segment their risks. Now we’re offering the same technology for commercial auto. Attend this web seminar to learn how to add more sophisticated territorial segmentation to your pricing program. You’ll hear about the types of results you can expect and get some ideas on how to take advantage of this new information from ISO.

Target Audience:

Commercial auto underwriters and actuaries

Speaker:

Dale Halon, CPCU, CIC
VP Sales, ISO Innovative Analytics
ISO

Mark Whitman, FCAS, MAAA
Assistant Vice President and Actuary, Commercial Automobile Division
ISO
 

Original Presentation Date:

Monday, June 14, 2010
 
Web 2.0 in the Insurance Industry, Part 2  (View now)
In 2009, ISO sponsored a seminar on Web 2.0 — the perceived second generation of web development and design — and its effects on the insurance industry. Now we continue the discussion by considering applications such as LinkedIn and Twitter and their uses in traditional insurance companies. You’ll also learn about Web 2.0 strategies for interacting with customers, as well as cutting-edge techniques such as crowd sourcing, real-time search, and semantic nets.

Target Audience:

Property/casualty insurance professionals

Speaker:

Mike Goodside
Director, Systems Engineering
ISO

Charles Taut
Systems Engineer
ISO
 

Nigel DeFreitas
Managing Architect
ISO 

Original Presentation Date:

Monday, June 7, 2010
 
Unconventional Risks: Are You Prepared?  (View now)
Insurance professionals and risk managers pay a lot of attention to hurricanes, tornadoes, earthquakes, and floods. But we shouldn’t overlook unconventional and evolving risks. This seminar will focus on supplychain risks, nuclear and biological terrorism, cyber warfare, economic warfare, the drone threat, and domestic terrorism. How do you identify those threats, survive incidents if they happen, and continue operations?
 

Target Audience:

Property/casualty insurance professionals, risk managers

Speaker:

Eli Dabich Jr.
Principal
Synergy Associates
 

Original Presentation Date:

Monday, May 24, 2010
 
GIS in Action: Using Analytics to Identify Coastline Risks  (View now)
If you’re underwriting property insurance in a coastline area, you understand the hazards. But do you use state-of-the-art tools to help you evaluate risk? In this session, we’ll explore the latest GIS technology and analytics. We’ll focus on portfolio analysis and exposure analysis to help you underwrite coastal risks.

Target Audience:

Commercial property underwriters

Speaker:

Bryon Kenne
GIS Product Manager
ISO
 

Joe Dittrich
Product Manager
ISO

Original Presentation Date:

Monday, May 17, 2010
 
Applying Catastrophe Modeling at the Point of Commercial Underwriting  (View now)
Catastrophe models are tools that help commercial lines underwriters assess catastrophe risk and make informed decisions about risk management. As with other powerful and sophisticated tools, it is important to know how to use cat models effectively. In this seminar, you’ll discover some best practices for using cat models, and you’ll learn how they might make a difference to your underwriting results.

Target Audience:

Commercial property underwriters

Speaker:

Bill Churney
Vice President
AIR Worldwide

Original Presentation Date:

Monday, May 10, 2010
 
Global Climate Change and Bad Weather: Is There a Connection?  (View now)
Insurance losses caused by severe weather have been trending up over the past five to ten years. There’s general agreement among climate scientists that climate change is real and caused by humans. Also climate change is likely to increase the frequency of extreme weather events like heat waves, drought, and storms. In this web seminar, you’ll hear what we really know about the connection between climate change and the weather and how we know it. You’ll also hear about research and best practices for insurers on monitoring, prediction, and management of weather and climate risks.

Target Audience:

Property/casualty insurance professionals

Speaker:

Paul Walsh
Senior Vice President
Atmospheric and Environmental Research

Heidi Cullen, Ph.D.
Meteorologist
Climate Central

Original Presentation Date:

Monday, May 3, 2010
 
Attention Shoppers: Theft in Aisle Five!  (View now)
We all shop in retail stores — for groceries, clothing, hardware, electronics, and more. But very few of us ever really stop to look beyond the merchandise — at the policies, controls, and security systems that provide a safe shopping experience and protect profitability and pricing. This session will open your eyes to the world of retail loss prevention and introduce you to the issues and threats facing retailers today. You’ll learn about organized retail crime, shoplifting, employee theft, threats to public safety, and more. l

Target Audience:

Loss control personnel, all property/casualty insurance professionals

Speaker:

Kevin McMenimen
President / CEO
Enabl-u Technologies

Original Presentation Date:

Monday, April 26, 2010
 
Where There’s Smoke, There’s Fire . . . But Is There a Fire Department?  (View now)
Across the United States, communities are facing increasing pressure on their fire-protection services. ISO’s Public Protection Classification (PPC) program evaluates fire departments all over the country. Worsening PPC gradings and less effective fire protection reflect the pressures. In this seminar, you’ll learn about the challenges that the fire service faces today. You’ll also hear about the results of our recent nationwide project to document every fire station in the United States.

Target Audience:

Loss control personnel, all property/casualty insurance professionals

Speaker:

Joe Masington
Assistant Vice President, Risk Decision Services
ISO

Original Presentation Date:

Monday, April 19, 2010
 
Supply Chain Security  (View now)
Each year, cargo theft drains billions of dollars from the U.S. economy. Cargo theft also interrupts the supply chain, disrupts manufacturing and retail operations, and jeopardizes brands. In this session, Sal Marino, will discuss challenges in addressing the problem and look at solutions, including theft-prevention techniques and information sharing among theft victims, their business partners, and law enforcement. You’ll also learn about CargoNet, the new national database of cargo.

Target Audience:

Insurance loss control, underwriting, and claims professionals; logistics security and loss control professionals

Speaker:

Sal Marino
Director of Business Development, Cargonet
ISO Crime Analytics

Original Presentation Date:

Monday, April 12, 2010
 
Jump Start Your Manual Circular Analysis  (View now)
Wouldn’t you like a huge jump start on the analysis of ISO manuals and circulars? With ISO Algorithm Files, a key component of ISO Rating Service and ISO Electronic Rating Content you get implementation-level details for premium calculations, forms-attachment logic, stat code assignment, validation messages, and more. In this seminar, you’ll learn about the format and content of the Algorithm Files and how you can use them to understand ISO programs and plan your own strategies.

Target Audience:

Underwriters, raters, actuaries, stat reporting professionals, and managers

Speaker:

Todd Meyer
Sales Consultant, ISO Rating Service
ISO

Original Presentation Date:

Monday, April 5, 2010
 
The Advantages of Prefill in the Insurance Industry (View now)
It’s no secret that insurance is an intensely competitive business. The property/casualty industry spends more than $4 billion a year on clever advertising campaigns vying for customers who seek lower rates, better coverage, or better service. But enticing prospects into making that first call for an auto or property quote is only the first step. The market leaders have learned that streamlining the quote process can yield measurable competitive advantages, including a better customer experience, lower operational expenses, and improved premium accuracy. In this seminar, you’ll learn how application prefill and related technologies can benefit you.

Target Audience::

Insurance company senior management and underwriting management

Speaker:

John Cantwell Assistant
Vice President, Marketing
ISO

Jimmy Engström
Property Segment Project Manager
ISO

Original Presentation Date:

Monday, March 29, 2010
 
Evolving Construction Equipment Risks (View now)
The risks facing owners and insurers of heavy construction equipment have changed. The economic downturn, stricter emissions regulations, and the use of advanced technology in modern mobile machinery are all part of the picture. In this session, Ryan Shepherd, Operations Manager, National Equipment Register, ISO Crime Analytics, Inc. will discuss the new risks and explain how the thinking has evolved among loss control professionals. He also gives an outlook for the future..

Target Audience:

Insurance loss control, underwriting, and claims professionals; equipment owners

Speaker:

Ryan Shepherd
Operations Manager, National Equipment Register
ISO Crime Analytics, Inc.

Original Presentation Date:

Monday, March 22, 2010
 
Windstorm Peril: Avoiding Things That Go Bump in the Night (View now)
With a large focus placed on perils such as hurricanes and other catastrophes, windstorms, at times, can be overlooked. This seminar will focus on the windstorm peril and review wind rating details, highlights of our new ISO wind rating program and BGII costs.

Target Audience:

Commercial property underwriters and SPI Plus customers

Original Presentation Date:

Kevin Kuntz
Assistant Vice President, Risk Decision Services
ISO


Ralph Dorio
Technical Coordinator, Risk Decision Services
ISO

Original Presentation Date:

Monday, March 15, 2010
 
The Housing and Construction Marketplace: Xactware’s 2009 Property Report (View now)
While the cost of many key building materials decreased during 2009, the housing and construction industries continued to experience the effects of the recession, with home market values declining and unemployment rates increasing. Despite unprecedented federal efforts to stimulate the economy, foreclosures skyrocketed and new construction starts continued to tank. In this webinar, you’ll learn about the findings of Xactware’s 2009 Property Report, which includes major trends in pricing and claims that will affect the property insurance industry in 2010.

Target Audience:

Property claims and underwriting executives and managers

Speaker:

Mike Fulton
General Manager, Pricing Data Services Division
Xactware

Lewis Nuttal
Project Manager, XactAnalysis
Xactware

Original Presentation Date:

Monday, March 8, 2010
 
Emerging Issues (View now)
What are the latest social, technical, and legal issues getting the attention of risk managers and insurers? In this session, you’ll hear about the most important emerging topics that ISO staff is researching and monitoring. And you’ll find out about the potential insurance implications of those issues. You’ll also get updates on emerging issues we’ve discussed at previous ISO web seminars.

Target Audience:

Risk managers and underwriters

Speaker:

Jeffrey De Turris, CPCU
Assistant Vice President, Personal Lines
ISO

Original Presentation Date:

Monday, March 1, 2009
 
Understanding Property Metrics (View now)
There are thousands of ways to look at a commercial building. In this seminar, you’ll find out about some of the most important metrics available to commercial property underwriters. You’ll also learn how to apply those metrics in an automated underwriting system or business rules engine.

Target Audience:

Commercial property underwriters and SPI Plus customers

Speaker:

Jim Armstrong
Manager, Risk Decision Services
ISO

Original Presentation Date:

Monday, February 22, 2010
 
Green Buildings and ISO’s Green Building Upgrade Coverage (View now)
ISO recently introduced the insurance industry’s first standardized coverage option for commercial property owners interested in rebuilding damaged property with green alternatives. As many people and businesses focus on managing and reducing their carbon footprints, the new ISO program will let you offer your customers an innovative way to help them rebuild green after a loss. In this session, you’ll get a brief primer on green buildings and then explore the specifics of ISO’s new coverage option.

Target Audience:

Commercial property underwriters

Speaker:

Stephen C. Clarke, CPCU
Assistant Vice President, Commercial Multi-Line Division
ISO

Loretta Newman, CPCU
Manager, Commercial Property
ISO

Original Presentation Date:

Monday, February 8, 2010
 
Predictive Modeling for Homeowners (View now)
Predictive modeling continues to offer powerful competitive advantages to insurers — and not just in personal auto. In this session, you’ll learn about ISO Risk Analyzer Homeowners, a set of models that develop highly refined estimates of insurance losses at the address level. ISO has created separate models by peril, enhancing the flexibility and predictive power of the product.
 

Target Audience:

Homeowners underwriters and actuaries

Speaker:

David Cummings, FCAS, MAAA, CPCU
Vice President, Research
ISO Innovative Analytics

Original Presentation Date:

Monday, February 1, 2010
 
Risk Management for a Warming World (View now)
Risk management is a constant in a world of increasing uncertainty and emerging risks. In the long run, perhaps the most important of those risks are the uncertainties related to our changing climate — and its effects from both a physical and a regulatory perspective. Join us as we discuss objective and practical ways risk managers, insurers, analysts, and corporate executives can use climate science and analytics to reduce uncertainty, develop long-term strategies, and meet requirements for disclosure and transparency about climate risk.

Target Audience:

Corporate risk managers, treasurers, and CFOs from all industries

Supply-chain, logistics, and procurement executives

Insurance executives

Retail and wholesale insurance brokers

Reinsurance intermediaries

Risk-management consultants

Speakers:

Paul Walsh
Senior Vice President
Atmospheric and Environmental Research

Ross Hoffman, Ph.D.
Chief Scientist and Vice President
Atmospheric and Environmental Research

Original Presentation Date:

Monday, January 25, 2010
 
Ten Things a Commercial Underwriter Needs to Know (View now)
When you’re underwriting or rating a commercial property, you may take dozens of factors into consideration. But in this seminar, you’ll learn about the ten essential pieces of information you need to underwrite and rate any building or occupancy.

Target Audience:

Commercial property underwriters and SPI Plus Customers

Speaker:

John Vorbeck
Manager, Risk Decision Services
ISO

Original Presentation Date:

Monday, January 18, 2010
 
Overview of the 2009 Businessowners Program Multistate Revision (View now)
In this session, you’ll learn about the 2009 businessowners revisions, which will be available for use in April 2010. The session will focus on the forms revisions — including new coverage options — and enhancements to the eligibility rules.

Target Audience:

Businessowners underwriters and claims representatives

Speaker:

William Mauro
Assistant Manager, Specialty Commercial Lines
ISO

Original Presentation Date:

Monday, January 11, 2010
 
2010 Industry Outlook (Slide Deck Only)
Scott Stephenson, ISO’s executive vice president and chief operating officer, shares his insights into the big-picture trends and developments that are changing the competitive dynamics in today’s insurance marketplace. You’ll hear about what it takes for insurers to survive and prosper in an increasingly challenging environment.

Target Audience:

All property/casualty insurance professionals

Speaker:

Scott Stephenson
Executive Vice President and Chief Operating Officer
ISO

Original Presentation Date:

 

Monday, January 4, 2010
 
LOCATION® Analyst: Geoanalytics for Risk Management (View now)
Geographic information systems (GIS) offer tremendous promise for property/casualty insurers. But implementation can be daunting. In this seminar, you’ll learn about LOCATION® Analyst, ISO’s spatial risk-management system. Find out how you can use visual maps and geoanalytics to analyze your book of business for underwriting, risk concentration, strategic planning, catastrophe assessment, and more. You’ll make more informed decisions with LOCATION Analyst.

Target Audience:

Property underwriters, insurer senior management

Original Presentation Date::

Monday, December 14, 2009
2:00 to 3:00 p.m., EDT
(1900 to 2000 UTC)

Speaker:

Bryon Kenne
GIS Product Manager
ISO
SCOPES: The Specific Commercial Property Evaluation Schedule (View now)
These days, insurers are increasing their focus on pricing information and predictive analytics that match the individual risk. The Specific Commercial Property Rating Schedule (SCOPES) is the current version of one of the oldest and best-established tools for accurate rating of individual risks. In this seminar, you’ll learn about efforts to keep SCOPES in line with recent changes in construction practices and building materials. You’ll also learn about what ISO is doing to improve the predictive power and consistency of our specific property loss costs.

Target Audience:

Commercial property actuaries and underwriters

Original Presentation Date:

Monday, December 7, 2009
2:00 to 3:00 p.m., EDT
(1900 to 2000 UTC)

Speaker:

John Vorbeck, Manager, Risk Decision Services
ISO

Richard Haines, Actuarial Manager, Commercial Multiple Lines Division
ISO
CV Exchange® and CV-ALIR® (View now)
If you work in a property or auto underwriting department, you know that information management and compliance are major tasks. Once you’ve issued a policy, you’re responsible for various account servicing functions, such as notifying banks of policy changes and reporting auto liability coverage to state departments of motor vehicles. In this seminar, you’ll learn about new approaches and products that can help you manage such third-party relationships while reducing account servicing costs.

Target Audience:

Property and auto insurance underwriting and compliance personnel

Original Presentation Date:

Monday, November 30, 2009
2:00 to 3:00 p.m., EDT
(1900 to 2000 UTC)

Speaker:

James Levendusky
Product Manager, Coverage Verifier Products
ISO

Robbie Sells
Product Manager, CV-ALIR
ISO
You Can See a Lot Just by Looking at Your Workers Comp Data (View now)
You may think of traditional compliance data as just a lot of numbers. Instead, let’s look at it as vital information. In this web seminar, you’ll learn about tools and techniques for scrubbing the data, spotting trends, and checking reasonability. You’ll also see how those methods can help you combat the top ten obstacles that carriers and states face with workers comp compliance.

Target Audience:

Workers compensation professionals

Original Presentation Date:

Monday, November 16, 2009
2:00 to 3:00 p.m., EDT
(1900 to 2000 UTC)

Speaker:

Al Faber
National Account Executive, wcPrismTM
ISO
ISO ClaimSearch®: Medicare Secondary Payer Reporting Service (View now)
Starting in the second quarter of 2010, your company must submit reports to the Department of Health and Human Services Centers for Medicare & Medicaid Services (CMS) on all bodily injury claims filed by Medicare-eligible claimants. It’s a big job. But now, if you participate in ISO ClaimSearch®, ISO can prepare and file those reports on your behalf. Attend this seminar to find out how it works and what other services are available to help you comply with this federal requirement.

Target Audience:

Casualty and injury claims executives and personnel

Orginal Presentation Date:

Monday, November 9, 2009
2:00 to 3:00 p.m., EDT
(1900 to 2000 UTC)

Speaker:

John Giknis, CPCU, SCLA, RPA, AIC
Assistant Vice President, ISO ClaimSearch Operations
ISO
It's Wildfire Season. Do You Know Where Your Risks Are? (View now)
Every year, it seems that wildfire season starts earlier and lasts longer. If you’re insuring properties in areas subject to wildfire, you need to be able to pinpoint your risks and evaluate their exposure to wildfire risk — both when you’re underwriting and during an actual fire. This seminar will explore methods that can help you identify your risk and manage your exposure.
 

Target Audience:

Property Insurance Underwriters and SPI Plus Customers

Original Presentation Date:

Monday, November 2, 2009
2:00 to 3:00 p.m., EDT
(1900 to 2000 UTC)

Speaker:

Guy Sealy, Ph.D.
Vice President
Atmospheric and Environmental Research
Now and Later: Managing WC Regulatory Requirement Changes During System Implementation (View now)
If you’re planning for a new workers comp claims system, you know that implementation will take many months. How are you going to handle changes in regulatory requirements during that period? To achieve compliance and avoid penalties, you may have to work on both the legacy system and the new one — and possibly do some exception processing. In this special repeat session, you’ll learn how to build a plan for managing your current reporting challenges (the now) while preparing for successful implementation of a new claims system (the later).

Target Audience:

Workers compensation Professionals

Original Presentation Date:

Monday, October 26, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

Larry Gross, CPCU, AU, AIM
National Account Executive, wcPrismTM
ISO
Identifying Hazards – Restaurant and Cooking Risks (View now)
What dangers lurk in those greasy restaurant hoods and ducts? Are there vermin in the cellar? Will people slip and fall on that ragged carpet? Whether you’re underwriting a full-service restaurant or a convenience store with limited cooking facilities, you need to understand the hazards — and the ways to mitigate them. In this seminar, you’ll learn how to identify conditions that could lead to increased risk at a restaurant. And you’ll find out about practical ways you can help your customers reduce losses and keep their employees and the public safe.

Target Audience:

Commercial lines underwriters and SPI Plus Customers

Original Presentation Date:

Monday, October 19, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

Nick Scafidi
Technical Trainer
ISO
ISO's E-Commerce Program (View now)
ISO’s E-Commerce Program helps you offer your customers comprehensive coverage for such exposures as website publishing liability, security-breach liability, security-breach expense, public relations expense, loss of business income, and others. In this session, you’ll get an overview of the program. You’ll also learn about program changes that become effective on November 1, 2009, as well as our plans for future enhancements.


*Please note this web seminar is open to ISO participating insurers only. Registration is subject to review.

Target Audience:

New and experienced underwriters of Internet-liability and information-security insurance products

Original Presentation Date:

Monday, October 5, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

Robert Olausen
Manager, Specialty Commercial Lines
ISO
Web 2.0 and the Insurance Organization (View now)
Web 2.0 is the popular name for a perceived second generation of web development and design — including social-networking sites, media-sharing sites, blogs, microblogs, and wikis — and the move to the Internet as a computing platform. Web 2.0 is revolutionizing our social interaction and influencing our culture. It’s also driving business performance and transforming business models and corporate cultures. In this session, you’ll hear about the challenges and opportunities surrounding Web 2.0 and the ways insurance professionals can navigate its technology and capabilities.

Target Audience:

Property/casualty insurance professionals

Original Presentation Date:

Monday, September 28, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speakers:

Mike Goodside
Director, Systems Engineering
ISO

 
The Financial Crisis and the Property/Casualty Industry (View now)
Recent economic developments and trends are changing our lives in many ways. For individuals and businesses alike, the financial crisis is affecting our day-to-day existence — and the risks we face. In this seminar, you’ll explore what the altered economic scene and patterns of risk are doing to the property/casualty insurance industry. And you’ll find out about the issues you’ll need to consider once the financial crisis eases.

*Please note this web seminar is open to ISO participating insurers only. Registration is subject to review.

Target Audience:

Property/casualty insurance professionals

Original Presentation Date:

Monday, September 14, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

Jeffrey De Turris, CPCU
Assistant Vice President, Personal Lines
ISO

Stephen C. Clarke, CPCU
Assistant Vice President, Commercial Multi-Line Division
ISO
Professional Liability (Other Than Medical) (View now)
In 2009, ISO plans to introduce a new Professional Liability (Other Than Medical) Program. Attend this session to learn about the new program and how it can help you.

*Please note this web seminar is open to ISO participating insurers only. Registration is subject to review.

Target Audience:

Experienced and new underwriters for professional liability (other than medical) and for errors and omissions

Original Presentation Date::

Monday, August 31, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

John Giordano, CPCU, AIS, AU
Assistant Manager, Specialty Commercial Lines
ISO
Improving Data Collection and Processing for Loss Control and Underwriting (View now)
Improving Data Collection and Processing for Loss Control and Underwriting
Property/casualty insurers invest significant resources in gathering on-site information for loss control and underwriting. Inspectors collect detailed data about building construction, occupancy hazards, dangerous conditions, fire-suppression capabilities, and more. In this seminar, you’ll learn how to mprove the way you collect and process that data. You’ll also see how to make the most of your investments in loss control information through analytics on completed inspections.

Target Audience:

Property underwriting and loss control management

Original Presentation Date:

Monday, August 24, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

Keith Beers
Product Manager, FlightDeck
ACI

Glen Brooks
Sales Vice President, Risk Resources
ISO
Data Quality at ISO: More Work Behind the Scenes (View now)
You’ve run your quarterly statistical data through ISO’s edit package. You’ve submitted the data. ISO has accepted your submission and sent you an analysis showing few or no problems. Are you done? Maybe, maybe not. ISO still needs to make sure your data is usable for regulatory, ratemaking, and other purposes. Additional quality checks are usually necessary. Attend this session to understand the additional checks — and why they’re important to you. You’ll learn about distributional edits, volume fluctuations, premium/loss mismatches, claim-count problems, dump coding, and other issues. And you’ll find out how to avoid time-consuming and potentially costly quality problems.

Target Audience:

Statistician, data-quality professionals, and actuaries

Original Presentation Date:

Monday, August  17, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

Sanders B. Cathcart, FCAS, MAAA
Assistant Vice President and Assistant Actuary
Personal Lines Information and Analytics
ISO
ISO’s Market Segments Program (View now)
This session will provide an overview of ISO's Market Segments Program, including program design, highlights of the 17 programs introduced to date, and future product development plans.

*Please note this web seminar is open to ISO participating insurers only. Registration is subject to review.

Target Audience:

Commercial lines underwriters

Original Presentation Date:

Monday, August 10, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

William Mauro
Assistant Manager, Specialty Commercial Lines
ISO
Adding More Science to the Claims Process (View now)
The information you need is in the claim files — somewhere. A claims handler with knowledge of the files could find what you need. But what if the right person retires or leaves your organization? New solutions mean data and trends are no longer locked away in claim files — or in the brain of one individual. Instead, the information can be just a mouse click away. In this seminar, you’ll learn how to improve your efficiency in producing reports, and understand how to access actionable information that supports your PD and BI claims processes.

Target Audience:

Claims managers and supervisors for physical damage and bodily injury

Original Presentation Date:

Monday, August 3, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

Mike Rivers
Senior Claims Consultant
ISO Claims Services
The Value of Community Fire Protection in Reducing Insurance Losses (View now)
It sounds so obvious that you might almost take it for granted: Your fire department plays an important role in reducing fire losses in your community. But can you prove it? In this seminar, you’ll learn about recent statistical studies that demonstrate the measurable effect of local fire-protection capabilities on claim severity. The studies confirm the importance of community efforts — as well as the value insurers get from considering the quality of local fire protection in the pricing of property insurance. You’ll also find out how fire officials use information from the insurance industry to maintain and improve protection for their communities.

Target Audience:

Underwriters and actuaries

Original Presentation Date:

Monday, July 27, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

David Cummings, FCAS, MAAA, CPCU
Vice President, Research
ISO Innovative Analytics

Robert W. Cobb
Director of Community Hazard Mitigation
ISO
 
Climate Change and Green Buildings: The Insurance Implications (View now)
Climate change is already affecting the property/casualty industry from an internal business perspective — and the long-term ramifications could be vast. This session will explore the topic, as well as one fairly recent response to the challenges — the move to make our buildings greener. The potential benefits are many. But with new construction techniques, renewable materials, and improved use of energy come certain property and liability issues you need to understand.


*Please note this web seminar is open to ISO participating insurers only. Registration is subject to review.

Target Audience:

Property/casualty insurance professionals

Original Presentation Date:

Monday, July 20, 2009
2:00 to 3:00 p.m., EDT
(1800 to 1900 UTC)

Speaker:

Stephen C. Clarke, CPCU
Assistant Vice President, Commercial Multi-Line Division
ISO
Emerging Issues: Nanotechnology (View now)
Are carbon nanoparticles the next asbestos? If tiny silver particles — used in socks to control foot odor — come out in the wash, will they interfere with waste treatment plants? In this seminar, you’ll hear the latest news about nanotechnology, the applied science of assembling materials, products, and even machines by manipulating individual atoms or molecules. As the products of nanotechnology become ever more pervasive, all of us — and every part of our environment — will come into daily contact with nanomaterials. Attend this session to find out what that could mean for the insurance industry and society as a whole.

*Please note this web seminar is open to ISO participating insurers only. Registration is subject to review.

Target Audience:

Risk managers and commercial underwriters

Original Presentation Date:

July 13, 2009

Speaker:

Jeffrey De Turris, CPCU
Assistant Vice President, Personal Lines
ISO
Improving your premium audit decision making with analytic tools (View now)
In a perfect world, audit managers could predict which audits would collect additional premium and which would return premium to the insured. Unfortunately, we don’t live in a perfect world. Most insurers set the timing of audits using the first-in, first-out method. Or they apply business rules based on the size of the account and, occasionally, the type of exposure. In this seminar, you’ll learn how analytic tools can give you a statistically better way to prioritize your audits. Find out how you can generate more premium dollars faster, optimize cash flow, improve ROI for the audit function, and underwrite policies more effectively.

Target Audience:

Premium audit and commercial underwriting management

Original Presentation Date:

July 6, 2009

Speaker:

Sharon L. Carney
Assistant Vice President
Premium Audit Advisory Service

Janine Johnson
Manager of Analytics
ISO Innovative Analytics
 
There’s a Lot More Premium Hiding in Your Auto Book (View now)
Successfully market your auto insurance program to target clients. Professionally underwrite the risk. Rate the policy according to an actuarially sound rating plan. What could go wrong? Plenty — if you haven’t accounted for all the drivers, if the mileage is understated, or if the car is in use for business purposes. In this session, you’ll learn how a customized premium-recovery program from Quality Planning can apply data and analytics to your auto book to identify and combat premium leakage. You’ll also learn how meaningful such a program can be to your bottom line.

Target Audience:

Personal lines executives,
underwriters, actuaries, and finance executives

Original Presentation Date:

June 29, 2009

Speaker:

Bob U’Ren, CPCU
Senior Vice President
Quality Planning

Beth Olson, CPCU
Assistant Vice President and Regional Executive
Quality Planning
ISO’s Watercraft Program (View now)
In this session, you’ll learn about the new ISO Personal Lines Watercraft Program. You’ll get descriptions of the new Watercraft Policy Form and accompanying optional endorsements and manual rules. And you’ll hear about development of the related pricing components.

Target Audience:

Experienced and new personal lines underwriters and actuaries

Original Presentation Date:

June 22, 2009

Speakers:

Angela Cuonzo, ACAS, MAAA
Actuarial Consultant, Personal Property
ISO

Sharon McGruder, CPCU, IR, AIT, AIC
Senior Lines Specialist, Personal Lines
ISO
Improve Your Underwriting and Rating with Risk Improvement Statements (View now)
Every year, ISO’s highly trained field representatives conduct on-site surveys of hundreds of thousands of commercial properties. In the process, they observe and record occupancy hazards and dangerous conditions and recommend improvements that can reduce risk. In this seminar, you’ll learn about common building and occupancy hazards. You’ll also learn how to use ISO’s risk-improvement statements as a competitive tool.

Target Audience:

SPI Plus customers

Original Presentation Date:

June 15, 2009

Speaker:

John Vorbeck
Manager, Risk Decision Services
ISO
Implications of Megacatastrophes for the Insurance Industry (View now)
Insurers and risk managers recognize the extensive exposures they face in the Northeast, Florida, and California. Modelers and other industry resources predict that insured losses from a Category 3 hurricane in a major population center in any of those areas could run from $100 to $300 billion and could produce more than 10 million claims. In this session, you’ll hear about measures you can take to allocate your resources effectively and provide suitable customer service after a megacatastrophe.

View archived chat on this topic

Target Audience:

Insurer senior management, claims management, and risk managers

Original Presentation Date:

June 1, 2009

Speaker:

Gary Kerney, AIC, RPA
Assistant Vice President
ISO's Property Claim Servicesâ
Turmoil in the Housing and Construction Marketplace: Xactware’s 2008 Property Report (View now)
The housing and construction industries experienced tremendous changes in 2008 — plunging home values, dramatic increases in the cost of many building materials, and wild fluctuations in the price of oil. In this seminar, you’ll learn about the findings of Xactware’s 2008 Property Report, including major trends in pricing and claims that will affect the property insurance business in the year to come.

Target Audience:

Claims and underwriting managers

Original Presentation Date:

May 26, 2009

Speaker:

Mike Fulton
General Manager
Pricing Data Services Division
Xactware

Lewis Nuttal
Project Manager
XactAnalysis
How Current Issues Facing Fire Departments Affect Underwriting and Property Risk (View now)
The nation’s fire departments face many challenges in staffing, recruiting and training, mutual aid, and water supply. And in today’s economy, those challenges are becoming ever more acute. The issues also have serious implications for the insurance industry. In this session, we’ll review the state of public fire protection across the country. You’ll hear about the views expressed by local fire officials in a recent independent opinion poll. And you’ll learn how you can use ISO’s Public Protection Classification (PPCTM) as an effective underwriting tool. We’ll also discuss proposed changes to ISO’s Fire Suppression Rating Survey (FSRS), the manual we use in evaluating fire-protection services in communities countrywide.

Target Audience:

SPI Plus customers

Original Presentation Date:

May 18, 2009

Speaker:

Mike Waters
Vice President, Risk Decision Services
ISO
2010 Commercial Auto Multistate Revision (View now)
In this seminar, you’ll get an overview of coming changes to ISO’s commercial auto program. The changes will affect multistate and individual state forms, rules, and loss costs. We’ll submit the revisions shortly, and they’ll have a proposed effective date one year after submission. The changes include a new sublimit for electronic equipment, withdrawal of the Truckers Coverage Form, an actuarial review of rating relativities for a number of miscellaneous classes and coverages, and a new multistate loss costs section in the commercial auto manual — among many others.

Target Audience:

Commercial lines underwriters

Original Presentation Date:

May 11, 2009

Speaker:

Jason Suppo
Assistant Manager, Commercial Auto
ISO
Mobile-Equipment Theft Prevention and Recovery (View now)
This is not a “lock-your-gates” seminar on mobile-equipment theft — though locking your gates is still important. David Shillingford takes a different approach. He’ll debunk the Ten Myths of Equipment Security. You’ll learn how the economic downturn has affected theft trends, what GPS has done, and why your customer may have bought stolen equipment without knowing it. You’ll also find out why your insured’s stolen machine is probably still in the United States. And you’ll hear practical tips on getting law enforcement to work for you.

View archived chat on this topic

Target Audience:

Commercial claims personnel and agents

Original Presentation Date:

May 4, 2009

Speaker:

David Shillingford
President
National Equipment Register
ISO's Schedule Rating and IRPM Plans (View now)
In this session, you’ll get an overview of ISO's 14 Schedule Rating Plans and Individual Risk Premium Modification (IRPM) Plans, which underwriters frequently use as a tool to price their products more accurately. You'll hear about the similarities and differences among the plans for the various lines of business. You'll also learn about how to use the plans — and some of the restrictions and requirements regarding that use.

Target Audience:

Underwriters and actuaries

Original Presentation Date:

April 27, 2009

Speaker:

David Holt, CPCU
Assistant Manager, Increased Limits and Rating Plans
ISO
Evaluating Product Liability Risk: A Loss Control Primer (View now)
To evaluate product liability risk, you need a clear understanding of the insured’s business operations, exposures, and controls. In this SPI Plus web seminar, you’ll learn about the perils covered under a product liability policy, theories of liability, and mitigation and control measures that could reduce the potential for losses. You’ll also learn the key questions you need answered to select and underwrite a product liability account.

Target Audience:

SPI Plus customers

Original Presentation Date:

April 20, 2009

Speaker:

Eli Stern, CPCU, CFPS
Survey Services Manager
ISO
ISO's Management Protection Program (View now)
A shareholder files a claim against a company because of alleged insider trading. An employee files a discrimination lawsuit. The company treasurer embezzles corporate funds. The exposures associated with management liability (also known as directors and officers liability) are very much in the news these days. In this web seminar, you’ll learn how ISO's Management Protection Program can protect your customers from liability and other management-related exposures.

Target Audience:

Underwriters for directors and officers liability

Original Presentation Date:

April 13, 2009

Speaker:

Doug Kahn, CPCU, AMIM, AIM, AIS
Manager, Specialty Commercial Lines
ISO
Advanced Analytics: The Promise and the Perils (View now)
Advanced analytics has transformed the insurance marketplace. In this session, you’ll learn how the elements of analytics have converged to revolutionize the competitive landscape in personal auto insurance. Now, as insurers look toward the next wave of innovation, there are several concerns on the minds of company leaders. How can you address those challenges?

View archived chat on this topic

Target Audience:

Underwriting management and insurer personnel interested in analytics and predictive modeling

Original Presentation Date:

April 6, 2009

Speaker:

David Cummings, FCAS, MAAA, CPCU
Vice President, Research
ISO Innovative Analytics
Foreclosures & Property Insurance (View now)
You can’t open a newspaper these days without seeing coverage of the foreclosure crisis and how it is affecting homeowners, banks, and other financial institutions. But what about insurers? When a property you insure starts to face foreclosure, your overall risk of loss increases. In this session, you’ll learn about better ways evaluate the chance of foreclosures in your book of business — and about positive action you can take to reduce your risk.

View archived chat on this topic

Target Audience:

Underwriting managers and directors

Original Presentation Date:

March 30, 2009

Speaker:

James Levendusky
Product Manager, Coverage Verifier Suite
ISO
Commercial Property Limit of Insurance (View now)
In this session, you’ll learn about why we have limit of insurance (LOI) curves and how the curves vary across the commercial property rating structure. You’ll also hear about changes ISO is introducing in conjunction with LOI — for example, new occupancy/construction relativities and specialty commercial lines streamlining.

Target Audience:

Commercial property actuaries, underwriters, and staff responsible for rating systems

Original Presentation Date:

March 23, 2009

Speakers:

Rimma Maasbach, FCAS, MAAA, CPCU
Actuarial Consultant
ISO

Hank Lee, FCAS, MAAA
Senior Actuarial Analyst
ISO
Commercial Property Crime: Reducing Risk and Reducing Loss (View now)
When you’re underwriting a commercial property, information on the location’s potential risk for crime can help you develop appropriate insurance programs, set accurate premiums, and recommend measures to prevent crime and reduce loss. In this SPI Plus® web seminar, you’ll learn how to identify conditions at a property that could lead to increased crime risk. You’ll also learn about deterrents you can recommend to your customers.

Target Audience:

SPI Plus customers and commercial property underwriting managers

Original Presentation Date:

March 16, 2009

Speaker:

Richard Moon

ISO Rating Service®: It’s More Than Just a Rating System (View now)
ISO Rating Service® is the comprehensive automated rating management system from ISO. Of course, you get automated rating of ISO insurance programs, as well as independent programs and non-ISO lines. But you also get a suite of powerful tools that can help you analyze and assess your business and manage your insurance risk. Learn how at this seminar.

Target Audience:

Staff involved with rating programs and systems, including underwriters, end users, and decision makers

Original Presentation Date:

March 9, 2009

Speaker:

Glenn McAnally
Manager, ISO Rating Service
ISO
Now and Later: Managing WC Regulatory Requirement Changes during System Implementation
If you’re planning for a new workers comp claims system, you know that implementation will take many months. How are you going to handle changes in regulatory requirements during that period? To achieve compliance and avoid penalties, you may have to work on both the legacy system and the new one — and possibly do some exception processing. In this session, you’ll learn how to build a plan for managing your current reporting challenges (the now) while preparing for successful implementation of a new claims system (the later).

View archived chat on this topic

Target Audience:

Workers compensation professionals

Original Presentation Date:

March 2, 2009

Speaker:

Larry Gross, CPCU, AU, AIM
National Account Executive for wcPrismTM
ISO
Bringing It All Together: Identifying Hazards with COPE Information (View now)
ISO’s SPI Plus® system gives you information about construction, occupancy, protection, and exposure (COPE) for more than 3 million commercial buildings across the United States. In this seminar, you’ll learn how to use COPE information to help identify and mitigate hazards.

Target Audience:

SPI Plus customers and commercial property underwriting managers

Original Presentation Date:

February 23, 2009

Speaker:

Ed Beres, CFPS
Senior Technical Coordinator
ISO
ISO’s Financial Institutions Program (View now)
In this session, you’ll get an overview of ISO's Financial Institutions Program, which helps you offer your customers comprehensive coverage for fraud and other external or internal crime. You’ll learn about our existing coverage forms for banks, securities brokers and dealers, insurance companies, and finance companies, as well as the coverage form for mutual funds that ISO will introduce in 2009.

Target Audience:

Experienced and new financial institutions underwriters

Original Presentation Date:

February 9, 2009

Speaker:

Bob Olausen
Manager, Specialty Commercial Lines Division
ISO
Bridging the Gap between Underwriting, Claims, and Policyholders (View now)
When your company underwrites a property policy, you get an estimated replacement cost. But what if there’s a claim that doesn’t reflect the estimate? Insurers need to bridge the gap between underwriting and claims and involve policyholders more closely in the process. With today’s technology, you can link all applications to a single database and reduce the likelihood of unwelcome surprises. In this session, you’ll find out how.

View archived chat on this topic

Target Audience:

Claims and underwriting managers

Original Presentation Date:

February 2, 2009

Speaker:

Edmund Webecke
General Manager, Underwriting Products
Xactware
Industry Outlook (View now)
Scott Stephenson, ISO’s executive vice president and chief operating officer, shares his perspective on where the insurance industry is heading for 2009 and beyond. Scott will identify challenges he expects the industry to face and illustrate how insurers can compete in the face of those challenges.

View archived chat on this topic

Target Audience:

All property/casualty insurance professionals

Original Presentation Date:

January 26, 2009

Speaker:

Scott Stephenson
Executive Vice President and Chief Operating Officer
ISO

Web seminars from previous years